Return & Replacement Policy

Return & Replacement Policy

Last Updated: August 2026

At VELOQZ, we strive to provide you with the best quality products. Each product is handpicked and properly packed before shipping. We request you to go through our Return & Replacement Policy before making any purchase.

No Returns for Change of Mind

We do not offer any returns, replacements, or refunds in the following cases:

You change your mind after placing an order

You no longer need the product

You ordered the wrong product by mistake

You received the product, but you do not like it

All sales are final, except for the cases mentioned above.

Eligibility for Replacements

We offer replacements in the following cases:

You receive a wrong product.

The product you receive has a manufacturing defect.

Only the aforementioned reasons are valid for a replacement.

Mandatory Unboxing Video

To process your request for a replacement, you are required to provide us with an unboxing video of the delivered product. For your convenience, you may take the video on your phone.

The video must be clear and capture the following:

Sealed package before you open it

Shipping label

Unboxing process (must not be trimmed )

Product received

Reason for replacement (wrong product or manufacturing defect)

Failure to provide us with complete information will result in a rejection of your claim.

How to Apply for Replacement

In case you receive a wrong product or a defective product, you may apply for a replacement within 2 (two) days of receiving the product. To apply for a replacement, send us an email at our official email address, along with:

Order ID

Unboxing video

Photos or videos depicting the issue

Once your claim has been reviewed and approved, we will ship the replacement product to you.

Inspection and Approval

All claims are thoroughly inspected before they are approved. VELOQZ reserves the right to approve or reject any claim if:

You fail to provide an unboxing video.

The claim cannot be reviewed or verified.

The request has been made after 48 hours from the date of delivery.

The product has been misused or tampered with after delivery.

Contact Us

If you have any inquiries regarding the Return & Replacement Policy, feel free to contact our support team and provide them with Order ID and relevant information.